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Write the Vision Consulting

Transforming leadership,elevating operational excellence.

Tye Threats, Founder and CEO of Write the Vision Consulting Group, smiling in a houndstooth blazer

Meet Tye Threats,
our founder & CEO

22+ years
across finance, technology, healthcare and professional services
15+ years
dedicated to the contact center industry
Fortune 500
executive leadership, including large-scale technology transformations

Tye Threats founded Write the Vision Consulting Group after more than 22 years in finance, technology, healthcare and professional services — over 15 of them dedicated to the contact center industry.

She is known for delivering innovative strategies while optimizing business processes, for an eye for efficiencies that meet key performance indicators, and for leading large-scale technology transformations across cross-functional teams. Rising to executive leadership in Fortune 500 companies, she became known for breaking down silos and building collaboration across organizations.

Today she leads a consulting firm that brings that experience, and the skills of her partners, to start-ups and organizations of every size — with a commitment to building inclusive, transformative working environments.

A team bringing their hands together in the middle of a circle

Why work with us

We work closely with each client to understand their goals, challenges and aspirations, then combine industry experience with best practice to build solutions around the specific needs of the business.

Our aim is long-term partnership: to become a trusted advisor, not a one-off engagement — supporting organizations, large and small, across diverse industries as they overcome challenges, drive growth and achieve excellence in their operations.

Case studies

How engagements unfold — the challenge, what we did, and where it led.

Sample stories showing the format. WTV's own client case studies will replace them.

A contact center agent wearing a headset, working at his deskSample case study

Mid-size contact center · Contact Center KPI & Metric Development

Rebuilding the scorecard around the behaviors that matter

The challenge
The operation tracked dozens of metrics, but none were tied to business objectives — and agents were optimizing handle time at the expense of resolution.
What we did
An assessment of current measures, then a smaller set of KPIs balancing customer satisfaction, first-call resolution and service levels, with clear expectations for agents and leaders.
Colleagues planning together around a large office tableSample case study

Growing customer service team · Workforce Management

A workforce model designed for the operation it had become

The challenge
Scheduling, time-and-attendance and forecasting had grown up separately, so staffing rarely matched demand and supervisors filled the gaps by hand.
What we did
A redesigned workforce management model tailored to the line of business, user-adoption training for the new tools, and a feedback loop for continuous improvement.
A facilitator leading a training session while participants raise their handsSample case study

Organization moving to a new platform · Change Management

Keeping people with the plan through a technology transition

The challenge
A new technology implementation was on schedule technically, but teams didn't understand why it was happening or how their roles would change.
What we did
A change-readiness assessment, a stakeholder communication plan, training ahead of go-live, and reusable tools to sustain adoption afterwards.

Facing something similar?

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Questions

The things clients most often ask before a first conversation.

  • Process optimization, workflow analysis, resource allocation and technology integration, all aimed at improving overall business efficiency — alongside contact center operations, leadership development and change management.

Ready to start? Let's talk.

Book a free 30-minute consultation. We'll discuss your goals in more detail, ask the questions that matter and give you an initial assessment of where to begin.

Book a free consultation(opens in a new tab)Send us a message

Or call 817.913.0232

Design prototype